In my management consulting practice I have found organizations often have similar challenges, such as changing a culture, engaging employees, managing talent, developing new leaders, creating new growth, and managing expenses, while at the same time exceeding customer expectations. 

I prepared a series of questions that address these types of challenges and shared them with John Caparella. His experience, knowledge and intuition have led people to view him as a very practical, emotionally intelligent leader. I am sure you will find John's answers to be brilliant and engaging, and the information discussed very meaningful and valuable.

If after listening you have an interest in attending my public workshop The Emotionally Intelligent Leader email me at cjwolfe@cjwolfe.com.

Yale President Peter Salovey, University of New Hampshire Professor of Psychology Jack Mayer, and David Caruso, also affiliated with Yale, discuss the history of emotional intelligence and their collaboration with Chuck Wolfe. This interview is an excerpt and is 12 minutes long. The full interview is 53 minutes.

Solutions come by helping them understand and deal with their feelings in proactive, productive ways.

 If you want to have better, more effective discussions listen for tips on how to use emotional intelligence. In this radio show I incorporate the idea that performance discussions have three parts. These include a beginning where you set the tone, a middle where you discuss what is working well and what may need to change, and at the end when you end the discussion. How you want to feel at each step of the way is really important to consider. You can actually plan emotionally how you and the other person feel throughout the discussion. I tell you how in this radio show.

 To demonstrate how the Emotion Roadmap is applied I take a phone call that I received and handled in another show. I stop the conversation at different points to illustrate how the Emotion Roadmap can be used to help an individual learn how to have more emotional control, specifically as it relates to anger.

Dr. Wallace, a WWIl Navy vet, joined the service in 1944. When discharged he had great aspirations but dropped out of college when he ran out of GI Bill. He began raising a family, working low paying jobs, then taking 15 years to achieve his bachelors degree part-time. This was followed by a masters and PH.D. later in life.  He shares his story of challenge and ultimate victory, enjoying three careers as a music educator, a corporate management trainer, and Associate Dean in academia. He hopes his story inspires others to overcome whatever challenges they face with faith and persistence.

The Emotion Roadmap is an innovative approach to taking control over your feelings. In this show I talk with three people: Joan who is caring for her aging Mother with whom she has unresolved issues, Dave who shares the wisdom he learned from his Grandmother who was 104 when she passed away, and Jake who struggles with self-doubt and learns how changing what is going on inside his own head can help him to cope and to feel more confident.

Peter Drucker is reported to have said that culture will eat strategy for breakfast every time. Andrew Faas has discovered that safe, productive, inspiring workplaces arise as a result of trust, clarity of purpose for the organization and each person in it, and efficacy - the idea that we have the ability to produce a desired result. He and I also discuss the importance and role of each person's immediate supervisor at every level of organization. The key variable impacting people's experience in the workplace is the feelings they have about the person he or she reports to in the organization. Even in toxic workplace cultures individual leaders can make life tolerable to the people who report to them. Tune in to understand and learn more about the Emotion Revolution.

This excerpt from a show highlights a real life example of how the Emotion Roadmap works. Ann (a pseudonym) called in to ask for help with a damaged relationship with her sister that dated back to her childhood. Using the Emotion Roadmap we crafted a plan to reestablish a loving relationship. Along the way I explain to other listeners how I am using the Emotion Roadmap to help Ann.

Deborah Tannen has spend her career uncovering the challenges that exist for successfully communicating with one another. Her book You Just Don't Understand: Women and Men in Conversation was on the New York Times best seller list for nearly four years, including eight months as No. 1, and has been translated into 31 languages. She is University Professor at Georgetown University and held positions at Princeton, and Stanford. Deborah has been on Oprah, Good Morning America, Today Show, NPR, PBS and been published in the NY Times and Harvard Business Review. If you wonder why you misunderstand others or are misunderstood yourself in your relationships you wiull find Deborah's work on conversational styles and how they are influenced by gender, culture, geography, ethnicity and other variables fascinating and potentially incredibly useful. I feel very privileged to have had the chance to interview her.

Lea 27 lives at home and struggles with emotional maturity and independence from her parents, especially her Dad. Doug is an older, alienated gay man who struggles with loneliness and is in an internet created relationship with a young man in need of money in another country. Doug also is despondent that he has not done more with his life. Is his relationship real and what can he do with his life in the short time left that is remaining. Can the Emotion Roadmap help them? Listen and you decide.

The show begins with a caller asking about suicide prevention and wanting to talk about the Sandy Hook Promise. Midway through the show I celebrate Dads. Callers Enzo and Brittany proudly talk about their Dads. And Robert talks about how as a Dad he is very proud of his children. I talk about my experiences as a Dad and also my pride in my own father. Enjoy the show and remember your fathers on Father's Day. Fathers conversation starts at the 24 minute mark.

Eileen O'Connor helped organize and moderate the panel. I spoke towards the beginning of the panel and then Eileen ran the panel which included the following members:

1. Joe Lockhart: NFL Executive Vice President of Communications and former White House Press Secretary for President Clinton. 
2. Charles Bakaly: Senior Counselor and Lead of Edelman Litigation Communications Practice and former aide for the independent counsel Kenneth W. Starr.
3. A.B. Stoddard Associate Editor and Columnist at Real Clear Politics and the host of No Labels Radio on Sirius XM